FAQ

🚚 Shipping & Delivery

How long does delivery take?

  • Domestic (South Korea): 3–7 business days
  • International: 7–21 business days depending on your location

Do you offer free shipping? We offer free shipping on orders over a certain amount. Check our shipping policy for current thresholds.

Can I track my order? Yes! Once your order ships, you'll receive a tracking number by email within 24–48 hours.

↩ī¸ Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery for unused, unopened products. Please contact us at contact@westoryst.com to initiate a return.

My product arrived damaged. What do I do? We're so sorry! Please email us at contact@westoryst.com with a photo of the damaged item and we'll send a replacement or full refund immediately.

⚡ Products

Are your smart gadgets and tech accessories authentic? Yes, 100%. All Westoryst products are carefully selected and quality-checked before shipping.

Are your products compatible with all devices? Most of our products are designed for broad compatibility. Please check individual product descriptions for specific compatibility details.

Do your products have a warranty? Yes. All products are covered by our standard warranty. Check the product page or contact us for details.

đŸ’ŗ Payments

What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Is it safe to enter my card information? Absolutely. Our store uses SSL encryption and is powered by Shopify — one of the most secure e-commerce platforms in the world.

📩 Contact Us

How can I reach customer support? Email us at contact@westoryst.com — we respond within 24 hours, Monday to Friday.