Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@westoryst.com. Returns must be sent to: 53 Beopwon ro 15beongil, Osan-si, Gyeonggi-do 18123, South Korea

If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and Issues Inspect your order upon reception and contact us immediately if the item is defective, damaged, or wrong.

Exceptions / Non-Returnable Items We cannot accept returns on perishable goods, custom products, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges Return the item you have, and once accepted, make a separate purchase for the new item.

European Union — 14 Day Cooling Off Period If shipping to the EU, you have the right to cancel or return within 14 days for any reason, with original packaging and proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, refund processed within 10 business days to your original payment method. If 15+ business days have passed, contact us at contact@westoryst.com.