Shipping policy

WESTORYST — Shipping Policy

Last Updated: September 21, 2026

Thank you for shopping with WESTORYST.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing Time

All orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed on weekends or public holidays.

During periods of high order volume, holidays, promotions, or circumstances outside our reasonable control, processing may take longer.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

2. Shipping Time

Estimated delivery times after an order has been shipped are:

  • Standard Shipping: approximately 7–15 business days

  • Express Shipping: approximately 3–7 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, carrier, customs clearance, weather, holidays, remote-area delivery, and other circumstances outside our control.

3. Shipping Destinations

WESTORYST ships internationally to many countries and regions, including:

  • South Korea

  • United States

  • Canada

  • United Kingdom

  • European countries

  • Australia

  • Other eligible international destinations

Shipping availability may vary depending on the product and destination.

If a particular destination is not available during checkout, we may be unable to ship the order to that location.

4. Shipping Costs

Unless otherwise stated during checkout:

  • Free Standard Shipping: Available on eligible orders over US$50

  • Standard Shipping: US$4.99

  • Express Shipping: Shipping charges are calculated and displayed at checkout based on the destination and available shipping method.

The final shipping cost shown at checkout will apply to your order.

5. Tracking Information

Once your order has been shipped, we will send a shipping confirmation email to the email address provided when you placed your order.

Where tracking is available, the email will include a tracking number or tracking information.

Please allow some time for the carrier's tracking system to update after the package has been shipped.

If you do not receive your shipping confirmation email, please check your spam or junk folder before contacting us.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customs duties, import taxes, VAT, and other fees imposed by the destination country are generally the responsibility of the customer.

WESTORYST does not control the customs policies of individual countries and cannot guarantee whether a particular order will be subject to import charges.

Customers are responsible for providing accurate information and complying with applicable import requirements in their country.

7. Shipping Delays

Delivery may be delayed because of circumstances including, but not limited to:

  • Customs clearance;

  • Carrier delays;

  • Weather conditions;

  • Public holidays;

  • High shipping volumes;

  • Incorrect or incomplete delivery information;

  • Remote-area delivery;

  • Transportation disruptions;

  • Government restrictions;

  • Events beyond our reasonable control.

We will make reasonable efforts to assist customers when a shipping problem occurs, but WESTORYST cannot guarantee delivery dates when delays are caused by circumstances outside our reasonable control.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

If you notice that your shipping information is incorrect, please contact us as soon as possible after placing your order.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

9. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:

Email: contact@westoryst.com

Please provide your order number and, where applicable, photographs or other information that may help us investigate the issue.

We may work with the shipping carrier or other relevant service provider to investigate the shipment.

Any resolution will be handled in accordance with our Refund and Return Policy and applicable consumer-protection laws.

10. Delivery Attempts and Undeliverable Packages

If a carrier is unable to deliver an order because of an incorrect address, failure to receive the package, refusal of delivery, or other circumstances attributable to the recipient, the package may be returned to the sender.

If an order is returned to WESTORYST, we may contact the customer to determine whether the order should be reshipped or refunded, subject to applicable laws and our Refund and Return Policy.

Additional shipping costs may apply for reshipment where permitted by applicable law.

11. Split Shipments

Depending on product availability, warehouse location, or fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is shipped in multiple packages, you may receive separate tracking information.

12. Shipping Restrictions

Certain products may have shipping restrictions because of destination-country laws, carrier requirements, product characteristics, or other applicable restrictions.

If we are unable to ship an item to your destination, we may cancel the affected portion of the order and provide an appropriate refund in accordance with our Terms of Service and applicable law.

13. Contact Us

If you have questions about shipping or your order, please contact us:

WESTORYST

Email: contact@westoryst.com

Phone: +82 10-3734-8412

Business Address:
53 Beopwon-ro 15beon-gil
Osan-si, Gyeonggi-do 18123
Republic of Korea

We will make reasonable efforts to assist you with shipping-related questions and issues.

14. Important Notice

The delivery estimates and limitations in this Shipping Policy do not exclude or restrict any mandatory consumer rights or protections that apply under applicable law.

For cancellations, returns, exchanges, and refunds, please refer to our Refund and Return Policy.

For the general terms governing purchases from WESTORYST, please refer to our Terms of Service.